The platform added it was working to understand more about the outage in order to "make our infrastructure more resilient".īefore that, the company's communications director Andy Stone said on Monday evening: "We’re aware that some people are having trouble accessing our apps and products. We also have no evidence that user data was compromised as a result of this downtime." "We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. "This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt. It said in a statement: "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centres caused issues that interrupted this communication. Why did Facebook, WhatsApp and Instagram crash?įacebook said a "faulty configuration change" on its routers was believed to be at the centre of the outage. The issue has affected desktop, mobile phone and app users. Soon after the first report came through, the hashtag #facebookdown was trending on Twitter, with users worldwide reporting issues connecting. Users attempting to access Facebook were being shown a message saying the site "can’t be reached", while sister site Instagram is currently displayed a "5xx Server Error". When did Facebook, WhatsApp and Instagram crash?Īccording to DownDetector, a site which monitors reports of outages using a variety of different sources, the issues started at around 16.44pm BST (11.44 ET), and affected users globally, as people reported being unable to access or send messages through the platforms either on their computers or smartphones. Here's everything you need to know about the social media outage. Messenger and Instagram, which are owned by Facebook, were also affected, as well as Workplace and other associated Facebook apps.Įarlier on Monday, Facebook finally revealed the cause of a global outage. Tens of thousands of WhatsApp users reported issues using the global instant messaging service earlier on Monday, while Mark Zuckerberg's social giant Facebook also went down.
Facebook, WhatsApp, Instagram and Messenger were offline after crashing for seven hours on Monday.
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